Enterprise automation expertise for small business prices
I've spent the last 7 years building automation and analytics systems for enterprise-scale IT operations—managing support for tens of thousands of users across multiple countries.
In my current role as IT Support Manager, I've automated everything from global support operations and call center analytics to device management and knowledge systems. I've been promoted four times since 2019 because I found ways to make complex operations run themselves.
Here's what I realized: Small businesses need this expertise even more than enterprises—but they can't afford to hire full-time.
Big companies have entire teams dedicated to process optimization. Small businesses are stuck doing everything manually because they don't know there's a better way, or they can't afford to hire someone full-time to figure it out.
That's why I started Focused IT Solutions. I take the same automation strategies that work at enterprise scale and adapt them for businesses with 10-50 employees.
I'm not a consultant who learned this from a book. I've actually built these systems, at scale, in production environments where downtime costs real money. When I tell you something will save 15 hours per week, it's because I've measured it.
And because I'm still employed full-time, I'm selective about client work. I only take projects where I can deliver measurable ROI. Your success is more important than my pipeline.
Real automation projects from enterprise operations
Every project starts with "How much time does this waste?" If I can't show you a clear payback period, I won't recommend it.
I don't believe in ripping out everything and starting over. We automate one high-impact workflow, prove ROI, then expand.
I'm not selling software. I work with what you already have and integrate it intelligently. No vendor lock-in.
You should never be dependent on me. Everything I build comes with documentation so your team can maintain it.
Before and after metrics for every project. You should know exactly what you're getting for your investment.
You work with me directly, not a team of juniors. No ticket queue, no offshore support. Just straight answers.
You've hit 15-30 employees and suddenly everything that worked at 5 people is breaking. Manual processes can't scale anymore, but you can't afford full-time IT/ops.
You know your business needs better visibility, but you're tired of asking someone to "pull the numbers." You want real-time dashboards that actually answer your questions.
You watch your team spend hours on repetitive work and know there's a better way. You're willing to invest in systems that pay for themselves.
I'm based in Springfield, serving the Springfield-Joplin area. That means:
Remote consulting works fine for some things. But when you're trusting someone with your operations, it helps to shake their hand.
Schedule a free 15-minute call. I'll ask about your current processes and identify 2-3 automation opportunities.
Schedule Free CallNo sales pitch. Just honest feedback.